Frequently Asked Questions

Vanilla Backup and Restore

  • How safe is the backup?
    • Your backup is as safe as the media where you store your backup database. Once written, data will never be changed. New backups will only add data.
  • Why are hidden files not included in the backup?
    • By design Windows 10 enforces that hidden files shall not be available for Universal Windows Applications.
  • When restoring a large file (many GB) the progress indicator does not update
    • Correct. The progress indicator updates when the full file has been restored. Below the progress bar you can see that the file is being processed.
  • I don´t have time to wait for completion of backup and restore of large files. They take hours on my network connection. Will I have to do the transfer all over again if I cancel?
    • You may cancel and redo the backup/restore operation at a later time. The large file is broken into smaller fragments and the fragments which have already been transferred will be skipped next time. Eventually the file will be backup’ed or restored.
  • Why can’t I backup a large file from box?
    • Backup of large files is supported from local storage to box, not the other way. Files larger than 50 MBytes are skipped.
  • Why can’t I restore a large file to box?
    • Restore of large files is supported from box to local storage, not the other way. Files larger than 50 MBytes are skipped.
  • Can I use my own box account?
    • Yes. In fact, it is required that you have access to a box account. If you do not have one already you can sign up for a free individual plan at box.
  • The file system time stamps are not restored?
    • Correct. The time stamps created/modified will be set to the time of restore.
  • I have attached my phone to my PC, but don´t see it in the folder picker?
    • Unfortunately Windows 10 does not allow general access to files on phones and SD cards. You will have to copy the files to a location you can see in the folder picker.
  • There are no ads and the app is free. How can you make money on this?
    • I don’t